Sorry for the disruption, there was a huge attack, not aimed at GD, which caused massive network disruption, things do look to be returning to normal now, we'll post an announcement in your billing area and keep that updated with any further info. Please still consider this an at risk period, due to the nature and size of the attack, things will and have been moving slower than normal. Due to the network being affected, this has meant we couldn't address support queries, hence the delay. Please also accept our apologies for this too.